Call Us On: +44 07815 747015

Contact Us

Please feel free to email Moonraven at mail@motherofthemoon.com ; call or text us on 07914 831859 , if you have any questions, would like some help, or just to say hello!

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Returns Policy

In the unlikely event that goods are faulty, if it is not possible to provide a replacement part, they will be uplifted free of charge within mainland Britain. Elsewhere the cost of return must be borne by the purchaser. Faulty goods will be replaced or credited. Shortages and damages must be reported to us within 24 hours of receipt and photographic evidence supplied.  For broken items all parts and packaging must be kept until authorised to dispose of.

Under the United Kingdom's Distance Selling Regulations, if you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for credit, without a re-stocking fee, subject to the following conditions:

• The item(s) is in stock condition i.e as it was when it was delivered to you.

• You inform us of your desire to cancel within seven working days of receipt of the product(s).

• You pay the return delivery charges.

• Goods are returned as soon as possible in order that your credit can be actioned within 30 days.

• Goods are returned in a re-saleable condition and in all original packaging.

If goods are refused by us, because the above criteria is not met, we will return goods back the customer and also charge the customer's credit card for the value of the carriage.

Shipping And Handling

All orders are charged according to weight, however some promotional items maybe shipped free, or emailed.

Delivery Schedule

We aim to despatch orders within 24hrs of receipt Monday-Friday, if there is a delay we will inform you by email and give you the option to cancel.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching us

If you need to reach us, please email us on mail@motherofthemoon.com  or by phone or text to 07914 831859

Privacy Policy 

Mother Of The Moon  only supply customer information to third parties for order processing and delivery purposes. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Terms and Conditions of Sale apply to all transactions for the sale of goods on the Website. Please read them carefully. They do not affect your statutory rights. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on the Website.

Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.
We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.
All prices on the UK website are in UK Pounds Sterling and exclude delivery We reserve the right to withdraw any goods from the Website at any time.
We will not be liable to you or anyone else for withdrawing any goods from the Website.
Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Alternatively, use this contact form and we will get back to you as soon as possible.

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